Helpdesk Service & Support
With today’s tight and uncertain economic climate, organizations will need to increase operational efficiencies, decrease operating costs and enhance the service they provide to their existing clients.
If you are like most organizations, information technology (I.T.) is a cost center and can sometimes be referred to as a necessary evil. Why not reduce operational cost by utilizing one of our Monthly Service Packages?
Our remote support technology is fully encrypted (256 bits) end-to-end and our first call resolution success is 93%. With your permission we have the ability to connect via the Internet, to your Servers, PC’s, Mac’s, Blackberry’s, or Mobile PC’s. Imagine being at the airport having an Excel problem and needing a resolution immediately. No problem! Give us a call and we will resolve it for you remotely!
Couple that with a remote support success of 96% and you can see why an outsourced solution can save you time and money. If you are wondering how we can beat the industry averages on first call resolution it is due to the fact that you deal with a Tier 3 technician and you do not have to be escalated and transferred at anytime during your call.
We support:
- Microsoft Windows (All versions)
- Microsoft Office (All versions)
- Firefox
- Internet Explorer
- MS Outlook
- MS Project
- MS Visio
- VPN software and hardware
- Printers
- Adobe Photoshop
- Adobe Acrobat
- LCD Projectors
And much more…Please give us a call if you do not see your product listed. Our technicians have over 30 years experience working with literally over 1,000 applications! (That is not a typo)
If you are interested in learning how we are able to be “onsite” in under 2 minutes give us a call at 604.568.7751 for a free demonstration.
To learn more about why remote services are the a better way for SMB organizations to do business, download a case study on remote helpdesk services produced by the Citrix Corporation.
